Terms and Conditions for Man And Van Woodgreen

These Terms and Conditions set out the basis on which Man And Van Woodgreen provides moving, delivery, transportation, and related service assistance to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. They are intended to create a clear understanding between the customer and the service provider regarding the scope of work, pricing, payment, cancellation, liability, and legal obligations connected with each van and man service. If anything is unclear, the customer should review these terms carefully before proceeding with a booking.

The service is designed for domestic and commercial customers who need help with single-item transport, full or partial property moves, furniture delivery, collection services, and similar tasks. Every man with a van booking is arranged according to availability, route, access conditions, load size, and any special handling requirements provided in advance. The service provider may refuse or amend a booking if the information supplied by the customer is incomplete, inaccurate, or misleading, because the quoted price and planned vehicle size depend on the details given at the time of booking.

These terms apply to all bookings unless a written agreement states otherwise. Any additional services such as packing, dismantling, waiting time, additional manpower, stair carries, or disposal support may be charged separately. The customer is responsible for ensuring that the booked service matches their actual requirements. Where a man and van service is arranged, the customer accepts that the quotation is based on the assumption that the job can be completed safely, lawfully, and within the agreed time frame.

Booking Process

A booking request may be made by phone, email, online form, messaging service, or any other accepted channel. To provide an accurate quote for Man And Van Woodgreen, the customer must give complete and truthful information, including collection and delivery addresses, property access details, item descriptions, floor levels, parking restrictions, preferred dates, and any time-sensitive requirements. The booking is only confirmed when the service provider accepts the request and, where required, the customer has paid any deposit or upfront fee requested in the quotation.

Bookings are subject to vehicle and crew availability. The service provider may offer an estimated arrival window rather than an exact time, and customers should understand that traffic, weather, loading conditions, and prior jobs may affect arrival and completion times. Where the customer changes the job after confirmation, the provider may revise the price, vehicle size, staffing level, or timing. If the revised requirements cannot be met, the provider may cancel the booking without liability for indirect loss.

Pricing and Payments

Prices may be calculated on a fixed-fee basis, hourly basis, or a combination of both, depending on the nature of the work. Any quote is based on the information supplied at the time of quotation and may change if the actual circumstances differ from those stated. Examples include additional items, longer carrying distances, delays caused by access issues, unforeseen stairs, waiting time, congestion, or extra journeys. If additional charges arise, the customer agrees to pay them. Man and van Woodgreen services are priced to reflect the scope of labour, vehicle use, fuel, and operational costs involved in the job.

Payment is due in full on completion of the service unless another arrangement has been agreed in writing beforehand. The provider may require a deposit, part-payment, or pre-authorisation to secure the booking. Accepted methods of payment may include bank transfer, card payment, cash, or other approved methods. If an invoice is issued, payment must be made by the due date shown on the invoice. Late or missed payments may result in recovery action, additional administrative charges, or suspension of future services. Any bank charges, currency conversion fees, or payment processing fees imposed by third parties remain the customer’s responsibility unless expressly stated otherwise.

The customer must ensure that the person authorising the booking has authority to enter into the agreement and make payment. If a business customer places the order, the individual making the booking confirms that they are authorised to bind that business to the terms. Where the customer disputes a charge, they should notify the provider promptly with a clear explanation. However, disputes do not automatically suspend the payment obligation for the undisputed portion of the invoice.

Cancellations, Rescheduling, and Waiting Time

If the customer wishes to cancel or reschedule, they must notify the provider as soon as reasonably possible. Cancellation charges may apply depending on how much notice is given and whether planning, staff allocation, or vehicle scheduling has already taken place. For example, short-notice cancellations may incur a fee to cover lost time, reserved capacity, and administrative costs. Where a booking is cancelled after the crew has already departed or arrived at the address, the full or partial charge may still apply.

The service provider may cancel or postpone a booking if it becomes unsafe, unlawful, or impractical to continue. This may include adverse weather, vehicle breakdown, illness, inaccessible premises, unsafe loads, or the customer’s failure to provide the agreed access or information. In such cases, the provider will aim to offer an alternative time, but no guarantee is made. The provider will not be liable for any indirect or consequential losses arising from cancellation or delay, including missed appointments, business interruption, or accommodation costs.

If the customer is not ready when the crew arrives, waiting time may be chargeable. Where delays are expected, the customer should inform the provider immediately. The provider may, at its discretion, abandon the job if waiting time becomes unreasonable or if the delay causes later bookings to be affected. In that situation, the customer may still be charged for time spent, travel, and any work already completed.

Customer Responsibilities

The customer must ensure that all items are ready for transport, adequately packaged where required, and safe to lift or move. Fragile, valuable, or hazardous items must be declared in advance. The customer should remove loose fittings, empty drawers where appropriate, and secure any items likely to move during transit. If special handling is needed, such as for antiques, pianos, appliances, glass, or oversized furniture, this must be stated at the time of booking. The provider may decline to handle items that are unsafe, prohibited, or outside the agreed scope.

The customer is also responsible for arranging parking, permits, access codes, lift use, and any building rules relevant to loading or unloading, unless the service provider has expressly agreed to handle these matters. If access is restricted, parking is unavailable, or the premises are unsuitable, the provider may charge for extra time or additional travel. The customer must ensure that any paths, floors, and entrances are reasonably clear and that pets, children, and bystanders do not create hazards during the job.

Liability and Insurance

The provider will take reasonable care when handling goods, but the customer acknowledges that loading, transit, and unloading involve ordinary risks. To the fullest extent permitted by law, the service provider will not be liable for losses caused by events outside its reasonable control, including traffic delays, weather, mechanical failure, road closures, strikes, or actions of third parties. Liability is also excluded for indirect or consequential loss, loss of profits, loss of business, emotional distress, or missed opportunities.

The provider’s liability for damage, loss, or delay will be limited to the direct loss actually caused by proven negligence, and in any event may be capped at the value of the service fee for the relevant job, unless a higher level of cover has been agreed in writing. Customers are strongly advised to arrange appropriate insurance for items of high value, sentimental importance, or limited replaceability. Where the provider’s policy of cover applies, it may be subject to exclusions, excesses, and claims procedures that must be followed strictly.

Items packed by the customer are carried at the customer’s risk unless damage is directly caused by the provider’s negligence. The provider is not responsible for existing defects, weak construction, unsuitable packaging, or deterioration caused by normal handling. The customer should inspect goods upon delivery and raise any issue as soon as possible. Any claim must be supported by reasonable evidence, such as photographs, descriptions, and timing details. Failure to report an issue promptly may affect the ability to investigate or settle the matter fairly.

Waste Regulations and Disposal

Where the service includes removal, disposal, or disposal assistance, the customer must be aware that all waste handling must comply with UK waste regulations. The provider will only transport or dispose of waste where it is lawful to do so and where the customer has provided accurate information about the nature of the waste. Waste transfer may require proper classification, secure handling, and the use of appropriate documentation. The customer must not ask the provider to carry out unlawful dumping or any disposal that breaches environmental rules.

The customer must disclose whether items contain hazardous substances, electrical components, liquids, batteries, chemicals, gas canisters, asbestos, sharps, medical waste, or other regulated materials. Such waste may require special treatment or may be refused entirely. If the customer provides incorrect information and the provider incurs costs, penalties, or delays as a result, the customer will be responsible for those losses. Any waste collection or disposal service is subject to the provider’s acceptance and may be limited by licensing, vehicle capacity, and site restrictions.

Where the provider transports items for reuse, recycling, or disposal, the customer confirms that they have the lawful right to dispose of those goods and that they are not stolen, contaminated, or otherwise unlawful to handle. The provider may request clarification, evidence of ownership, or additional details before accepting certain loads. The customer must not include prohibited waste among general household or office items without prior agreement.

Delays, Force Majeure, and Service Standards

The provider will use reasonable efforts to complete each job professionally and within the agreed parameters, but exact timings are not guaranteed. Delays may occur due to road conditions, loading complications, weather, access disputes, or events beyond reasonable control. Where a delay occurs, the provider will communicate as soon as practical and may adjust the schedule accordingly. No compensation is payable for minor delays unless required by law or expressly agreed in writing.

Neither party will be liable for failure or delay caused by events beyond reasonable control, including fire, flood, severe weather, pandemic restrictions, transport disruption, industrial action, government action, or sudden equipment failure. In such circumstances, the affected party should notify the other promptly and take reasonable steps to limit the impact. If the service cannot be completed, the provider may offer a new date or may cancel the booking without liability for indirect loss.

Man and van Woodgreen aims to deliver a courteous, efficient, and careful service. However, the customer accepts that reasonable variation may occur because of the practical nature of transport work. The provider may substitute a similar vehicle or crew member if needed, provided the service remains broadly suitable for the booked job. The customer agrees that this flexibility is part of the service agreement.

Complaints, Data, and General Terms

If the customer has a complaint, they should raise it as soon as possible so that the matter can be reviewed while the facts are still available. A complaint should include a clear description of the issue and any relevant supporting information. The provider may request photographs, job details, or other evidence in order to investigate fairly. Any remedy offered will depend on the circumstances and may include a partial refund, correction, or another reasonable resolution, but only where the provider accepts responsibility under these terms.

Personal data supplied during the booking process will be used only for administering the service, processing payment, maintaining records, handling queries, and meeting legal obligations. The provider will take reasonable steps to keep data secure and will not use it for unrelated purposes without lawful basis. The customer should ensure that any personal information shared is accurate and up to date. The service may not be available if essential information is withheld.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless a mandatory legal rule requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force and effect. By booking with Man And Van Woodgreen, the customer confirms that they have read, understood, and agreed to these terms in full.