Man And Van Woodgreen Service Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Woodgreen provides moving, transport, collection, and related van services to customers in the United Kingdom. By making a booking, confirming a quote, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing any order. They are designed to make the service clear, fair, and efficient for both parties.

Man and van Woodgreen services are typically arranged for domestic moves, office moves, single-item transport, furniture collection, light removals, and similar tasks where a flexible vehicle-and-labour solution is needed. The service scope will depend on the booking details, the items to be moved, access conditions, distance, timing, and any special handling requirements. All services are provided subject to availability and acceptance of the booking.

These terms apply to all customers using Man And Van Woodgreen, whether the booking is made by phone, email, online form, messaging platform, or through a third party acting on your behalf. Any additional conditions agreed in writing before the job starts will form part of the contract, provided they do not conflict with these terms. If there is any inconsistency, the written booking confirmation will take priority only where expressly stated.

Booking Process

All bookings are subject to availability and to the accuracy of the information you provide. When requesting a quote for Woodgreen man and van services, you must give full and honest details about the items, access arrangements, collection and delivery addresses, floor levels, parking restrictions, timing preferences, and any heavy, fragile, bulky, or hazardous goods. If the information changes after a quote is issued, we reserve the right to revise the price or decline the job.

We may provide an estimate or a fixed price depending on the details supplied. A quote is usually based on the expected duration, vehicle size, number of crew members, mileage, waiting time, and any special conditions. Unless expressly stated otherwise, estimates are not binding until confirmed in writing. A booking is only secured once it has been accepted by us and, where required, any deposit or prepayment has been received.

Man and van services Woodgreen may require a time window rather than an exact arrival time. This is because traffic, previous jobs, loading conditions, and access issues can affect scheduling. We will make reasonable efforts to arrive on time, but times are approximate unless a specific guarantee has been agreed in writing. You must ensure that someone is present at the collection or delivery address to authorise the work unless agreed otherwise.

Payments

Payment terms will be confirmed during booking. Unless otherwise agreed, payment is due on completion of the service on the day of the move, collection, or delivery. We may request a deposit, partial prepayment, or full advance payment for larger jobs, peak dates, long-distance moves, or bookings involving third-party costs. Deposits are usually non-refundable except where cancellation rights under these terms require otherwise.

We accept payment methods as notified at the time of booking. If payment is made by bank transfer, it must clear before or at the time the service is carried out unless we agree differently in writing. If payment is made by card, cash, or other approved methods, the customer is responsible for ensuring that funds are available and that any required authorisation is completed. Late or failed payment may result in interest, collection action, or refusal of future services.

If the job takes longer than agreed due to circumstances outside our control, including poor access, additional items, waiting time, incorrect information, or last-minute changes, we may charge extra at the applicable hourly or waiting rate. Additional charges may also apply for congestion, parking penalties caused by customer instructions or customer negligence, ferry tolls, congestion charges, stair carries, disassembly, reassembly, or special handling, where these were not included in the original quote.

Cancellations and Amendments

You may cancel or amend a booking by notifying us as early as possible. Cancellation charges may apply depending on how much notice is given and whether work, staff, fuel, vehicle allocation, or third-party arrangements have already been committed. If you cancel with sufficient notice, we will act reasonably in assessing whether a deposit should be refunded in full, in part, or not at all, depending on our losses and administrative costs.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or refuse to proceed without a valid reason after the team has arrived, you may be charged the full or partial booked amount. This is because Man and van Woodgreen services involve reserved time, crew allocation, and vehicle planning. In some cases, we may allow a same-day reschedule, but this is not guaranteed and remains at our discretion.

We reserve the right to cancel or reschedule a booking where circumstances make it impossible, unsafe, unlawful, or unreasonable to complete the work. This may include adverse weather, vehicle breakdown, staff illness, severe traffic disruption, unsafe access, or the discovery that the job involves items or conditions not disclosed at the time of booking. Where we cancel for reasons within our control, we will offer a reasonable alternative date or refund any prepaid amount for unperformed services.

Customer Responsibilities

The customer must ensure that all items are properly packed, labelled, and ready for transit unless packing has been expressly included in the service. You are responsible for protecting fragile goods, removing loose contents from furniture where appropriate, and ensuring that appliances are disconnected safely before collection if required. We are not responsible for damage caused by inadequate packing, pre-existing faults, or items that were structurally weak before handling.

You must make sure that the goods being moved are lawfully owned by you or that you have the authority to instruct us to handle them. You must not use our Woodgreen van and man service to transport prohibited, illegal, dangerous, unstable, or undeclared restricted items. This includes, without limitation, explosives, weapons, illegal drugs, contaminated materials, live animals, and any goods that require specialist licensing unless we have explicitly agreed to carry them and are legally permitted to do so.

Where access is limited, the customer must provide clear instructions in advance and ensure parking arrangements are suitable. If permits, charges, or permissions are needed, it is the customer’s responsibility to arrange them unless we have expressly agreed otherwise. If we are prevented from carrying out the work because of access failure or lack of permission, the job may still be charged in full or in part, depending on the circumstances and the resources already committed.

Liability

We will take reasonable care when handling your items, but our liability is limited to the extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited. Subject to that, we are not responsible for indirect losses, loss of profit, loss of opportunity, business interruption, or consequential losses arising from the service.

For domestic customers, we will act with reasonable skill and care in performing the service. For business customers, our liability is limited to losses that are foreseeable and directly caused by our breach. Where damage is caused by our negligence, our responsibility may be limited to the repair cost, replacement cost, or market value of the item, whichever is lower, taking account of age, wear and tear, and depreciation.

We are not liable for damage resulting from poor packing, hidden defects, inadequate loading instructions, overfilled boxes, unsuitable furniture construction, or the movement of items that were already unstable or damaged. We are also not liable where you instruct us to carry out a task against our advice, or where damage occurs because of circumstances beyond our reasonable control, including road incidents, extreme weather, fire, flood, or actions of third parties.

Waste Regulations and Disposal

Where the service includes disposal, clearance, or the removal of unwanted items, all work will be carried out in accordance with applicable UK waste regulations. Customers must clearly identify any items intended for disposal and must not mix waste with items intended for relocation unless previously agreed. We may refuse to remove any item that appears hazardous, improperly classified, or unsuitable for transport or disposal under the relevant law.

Man And Van Woodgreen may use licensed waste transfer and disposal facilities where required. You acknowledge that waste must be handled responsibly and may be subject to sorting, segregation, and documentation. If you ask us to remove waste from your premises, you confirm that you have the right to dispose of it and that it does not include prohibited materials. Any suspected fly-tipping, illegal dumping, or unlawful disposal request will be refused and may be reported where appropriate.

For waste collections, the customer may be responsible for providing accurate information about the nature and volume of the waste. Additional charges may apply where the waste differs from what was described, where extra sorting is needed, or where specialist disposal is required. We may issue a waste transfer note or related documentation where required by law or operational practice. Customers should retain any such records if provided.

Delay, Force Majeure, and Operational Limits

We are not responsible for delays or failure to perform caused by events outside our reasonable control. Such events include traffic incidents, road closures, severe weather, natural disasters, strikes, public emergencies, utility failures, government action, or the failure of third parties to perform their obligations. In such cases, we will take reasonable steps to notify you and to rearrange the service where possible.

Our team may refuse to carry out any task that is unsafe, unlawful, physically impractical, or likely to cause damage beyond reasonable handling risk. This includes carrying overly heavy items without suitable access, moving dangerous goods, or entering areas that present health and safety concerns. If work is halted for safety reasons after arrival, charges may apply for time spent, travel, and reasonable costs incurred.

We may subcontract or assign part of the service to another qualified provider if necessary to complete the booking. However, we remain responsible for the reasonable performance of the agreed service, subject to these terms. Any crew member, subcontractor, or driver acting on our behalf will be bound by operational requirements consistent with this agreement.

Claims, Complaints, and Evidence

If you believe loss or damage has occurred, you should notify us as soon as reasonably possible and, where practicable, before the crew leaves the delivery address. Failure to report a problem promptly may make it harder to investigate the issue. You may be asked to provide photographs, proof of value, purchase receipts, or other evidence reasonably required to assess the claim.

Any complaint should be made in a clear and concise manner, identifying the booking date, nature of the issue, and the remedy sought. We will review complaints in good faith and respond within a reasonable time. If a claim is accepted, any remedy may be limited to repair, replacement, refund, or a reasonable credit, depending on the circumstances and the extent of our responsibility.

Man and van Woodgreen aims to resolve issues fairly and efficiently. However, no claim will be accepted for items that were not disclosed, were packed by the customer in a way that concealed defects, or were handled by the customer after delivery in a manner that worsened the alleged damage. Your statutory rights, where applicable, are not affected by these terms.

General Legal Terms

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy at any time does not mean we waive that right or remedy in the future. These terms may be updated from time to time, and the version in force at the time of your booking will apply.

These terms form the entire agreement between you and us in relation to the service, unless varied in writing. No person who is not a party to the contract has any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. References to writing include email and other durable electronic forms of communication.

The contract is governed by the laws of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. By proceeding with a booking for Man And Van Woodgreen, you confirm that you have read, understood, and accepted these conditions.